THE M.GLOBAL GUARANTEE
At M.Global, we want you to love and enjoy all of your products. If you are not satisfied with your purchase(s), please consider the following:
INITIAL ORDER (anyone's first-ever purchase with M)
If a Customer or Associate is dissatisfied for any reason, M will refund 100% of their purchase price; Customer/Associate just pays for return shipping. This includes product that has been opened, unopened, partially used, etc.
2nd ORDER AND BEYOND
Customer/Associate may return any product that is unopened and re-sellable, subject to a 10% restocking fee. Customer/Associate pays for return and replacement shipping, and M will refund 90% of the purchase price.
If we sent an incorrect product/doesn’t match invoice, simply call us and we’ll replace the product, including paying for shipping both ways.
CONSUMER CHANGES MIND
If, before opening the product*, you change your mind and want a different product, call us to coordinate the exchange. Customer/Associate pays return shipping and replacement shipping.
*2nd order and beyond
If the packaging AND product are damaged in shipping, we’ll replace it at no charge. Simply email a picture and explain the damage to Support@getMGlobal.com. They’ll call you to finalize the exchange.
If the box is damaged BUT the products are undamaged, we encourage you to use them — no harm, no foul! But if you must exchange the product, simply pay to ship it back and we’ll replace it.
We'll consider as any individual cases arise.
A COUPLE TIDBITS
- For all returns and exchanges, please call CA: 855-753-0343 for a return materials authorization("RMA") number.
- Due to variations in printing methods, product colors online may not be an exact representation of actual Jamberry by M products.